Question 1

How fresh is the tea I receive?

Accepted Answer

Every pouch ships within 14 days of being packed at origin, and is foil-lined to preserve aroma for up to 12 months.

Question 2

What is CTC tea?

Accepted Answer

CTC stands for Crush-Tear-Curl, a processing style that creates small uniform granules producing a deep, malty, full-bodied chai — perfect for a strong Kadak Chai.

Question 3

Do you supply wholesale and bulk loose chai tea?

Accepted Answer

Yes — we provide bulk quantity loose chai tea at wholesale rates for retailers, distributors, cafés and institutional buyers. Call us today to lock in the best wholesale rates before our next dispatch.

Question 4

Which tea origins do you source from?

Accepted Answer

We source authentic Assam tea and Nilgiri leaves from trusted gardens, processed into premium CTC and orthodox blends — including our Best Indian Black Tea range.

Question 5

Can I order in larger quantities?

Accepted Answer

Yes — for bulk or gifting orders, please email hello.shilpatea@gmail.com or call us directly and we'll tailor a package for you.

Frequently Asked Questions